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Terms Of Use

Studio-style classes wherever you place your mat

These terms and conditions, together with the privacy notice and cookie policy (“Terms”), set out the terms on which you use the online services operated by LLiV London Ltd and Jill Martin Coaching (the “Company”, “us”, “we”, or “our”) including but not limited to our website llivyourlife.com, related subdomains (including social media platforms) and mobile applications, where such mobile applications are not subject to separate terms and conditions, (collectively the “Site”). LLiV London Ltd is incorporated and registered in England and Wales with company number 06474965. Your access to and use of the Site is based on your acceptance of and compliance with these Terms. By accessing or using the Site you agree to be bound by these Terms and accept all legal consequences.

Changes To These Terms

We do not guarantee that our Site, or any content on it, will always be available. We may suspend, withdraw, discontinue or change all or any part of our Site and its contents without notice. We will not be liable to you if, for any reason, our Site is unavailable at any time or for any period.

You may access and use the Site for lawful purposes only.

When using the Site, you must provide information that is accurate, complete, and current at all times.

You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not guarantee that our Site will be secure or free from bugs or viruses.

We are not liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or from your downloading of any content on it, or on any website linked to it.

You must not attack or misuse our Site by knowingly introducing any material which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Portions of this site may allow users to post their own material. Materials posted by users do not necessarily reflect the views of LLiV London Ltd. By posting materials on this site, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, nor will such materials be defamatory, unlawful, threatening, obscene or otherwise objectionable. LLiV London Ltd reserves the right, at its sole discretion, to review, edit or delete any material posted by users which The Company deems defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, LLiV London Ltd expressly disclaims any responsibility or liability for any material communicated by third parties through this website.

Accessing Our Site

You may access and use the Site for lawful purposes only.

When using the Site, you must provide information that is accurate, complete, and current at all times.

We do not guarantee that our Site will be secure or free from bugs or viruses.

You must not attack or misuse our Site by knowingly introducing any material which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

Termination

We may terminate or suspend access to the Site immediately, without prior notice, for any reason whatsoever. All provisions of the Terms shall survive termination. Upon termination, your right to use the Site will immediately cease.

Third Party Links And Resources In Our Site

Our Site may contain links to third party sites and resources. Those links are provided for your information only.

We have no control over, and do not provide any warranties regarding the accuracy of third party content. We shall not be liable for any damage or loss caused by use of or reliance on any third party content.

The display of any hyperlink or reference to any third party site does not mean that we endorse that third party’s site, products or services.

Interactive Services

We may from time to time provide interactive services on our Site.

We are under no obligation to oversee, monitor or moderate any interactive service we provide on our Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user.

Intellectual Property Rights

The Site contains intellectual property belonging to the Company and must not be copied or reproduced, this includes but is not limited to trademarks, photographs, graphics, audio and video content, material connected to programmes, copyright material and other intellectual property rights. Any third-party trade marks included in the Site are subject to the rights of the third party and remain the intellectual property of the third party.

If you provide any content to the Site, such as reviews or testimonials, you grant us an irrevocable, perpetual, non-exclusive, royalty-free, worldwide licence to use, copy, adapt and sub-license that content for our purposes and you provide all necessary consents in relation to moral rights to enable us to do so. You warrant that you have the right to provide this licence and consent in relation to all such content, and that the content is not misleading, defamatory or offensive, or otherwise contrary to law or an infringement of the rights of any third party.

Terms Of Sale

When you place an order for any products or services though the Site, you agree that your order is an offer to buy, under these Terms, all products listed in your order. We are not obliged to sell you any products unless we accept an order. We may choose not to accept any orders in our sole discretion. When your order is accepted, we will send you a confirmation email with your order number and details of the products you have ordered. Shortly after this, you will gain access to the online platform or booking system, the digital content will be available for access / download by you, or if physical goods, these will be dispatched to you.

All prices posted on the Site are subject to change without notice. The price charged for a product is the price in effect at the time you place your order.

When you pay for an order, you represent and warrant that (i) the credit card, debit card or other payment method (“Payment Method”) information you supply to us is true, correct, and complete, (ii) you are duly authorised to use such Payment Method for the purchase, (iii) charges incurred by you will be honoured by your Payment Method company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

If you are not happy with the products you receive, we offer full refunds as stated below.

Refund Policy

If you are not happy with the products or services you receive, we offer refunds as follows:

Online class packs and memberships: All purchases are non-refundable and non-transferable. If you cannot attend a class that you have booked and you do not cancel, you will be charged for that class (if part of a class pack or limited membership).
E-books: A 30 day refund policy applies. You receive the product on the day you receive your email order confirmation from us as this is when the ebook is first available for download.
Merchandise: A 30 day refund policy applies, starting from the day you receive your purchase.
Online Programmes: There is 48 hour cool off period after a purchase. Once the materials for a program or course have been accessed and consumed the cooling off period is ended automatically. A refund cannot be allocated after materials and coaching have been consumed.
1-2-1 coaching, healing and transformation programmes: There is a strict no refund policy on these programmes. This is due to the intensive level of coaching and support offered within these programs, alongside the high standard of training within the modules. Each of these programmes requires a phone call to enrol so we can qualify and ensure you are best suited for these programmes before you make a decision.
Online live events, workshops and retreats: Unless stated otherwise, the 30-day refund policy applies, as long as notice of the refund is given at least 30 days prior to start date of the event/workshop. Sadly this means that tickets purchased within 30-days of the event cannot be refunded under any circumstance. We reserve the right to cancel and refund workshop attendees should we feel the workshop will not be right for them.
In person live events, workshops and retreats: All purchases are non-refundable and non-transferable.
Gift vouchers for any product or service expire 6 months from date of purchase and are redeemable against any LLiV London Ltd or Jill Martin Coaching product or service excluding retreats.

Upon receipt of a refund, you will delete all downloaded files, videos or information owned by us. You accept that we will withdraw your access to the ebook / membership site / programme and all associated digital content when we issue you with a refund. Refunds on all physical merchandise are subject to you returning the merchandise in its original packaging and in a saleable condition, as determined by us in our absolute discretion.

If you wish to claim a refund, please write to us using [email protected] and state your agreement to these Terms

Healthcare Disclaimer

The information on the Site is general in nature and may not be suitable for your individual needs and is not a substitute for medical expertise. We expressly disclaim all responsibility for, and shall have no liability for, any damage, loss, expense, injury or liability whatsoever suffered by you or any third party as a result of your reliance on or use of the Site.

The information on the Site is not in any circumstances to be considered as or used as a substitute for professional healthcare or medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult a healthcare professional to obtain appropriate medical advice. You should not interpret any information on our Service as a recommendation to delay or avoid consulting your healthcare professional. Do not commence any activity suggested by our Service if your healthcare professional advises against it.

By using the site and attending a class you declare yourself to be physically sound and suffering from no condition, impairment, disease or infirmity or other illness that would prevent your participation. You acknowledge that you have either had a physical examination and have been given your doctor’s permission to participate, or that you have decided to participate in activity without the approval of your doctor and do hereby assume all responsibility for your participation and activities. You also agree to inform LLiV staff immediately of any change in your condition in writing.

The Site should not be used by anyone under the age of 16.

Online Class Disclaimer

By participating in our live-streamed or on-demand yoga and exercise classes you understand that neither the individual teacher nor LLiV London Limited will be liable for any damage or injury resulting from your use of this service. You understand that classes may be physically strenuous and you voluntarily participate in them with the knowledge that there is risk of accident or injury. The teacher will not be able to give physical adjustments during the class. Where personal feedback is given, it is subject to the limitations of what the teacher can see. Your own judgement must always be used in taking on feedback and you must not practise to the extent of strain or pain. Ensure that you practise in a suitably sized space with no risk of harm.

Code of Conduct

Participants of online and in-person sessions, programmes, workshops and retreats must at all times observe the guidelines and Code of Conduct which may be notified to them from time to time, and are requested to comply with any reasonable directions to ensure the smooth operation of the session, programme, workshop or retreat and Venue for the convenience of all Participants.

A Participant may be requested to leave the session, programme, workshop or retreat in such circumstances where a Facilitator or any member of LLiV London’s staff believe the presence of that Participant is damaging or disruptive to the session, programme, workshop or retreat. No refund will be provided in such circumstances.

You May Not Share Your Username and Password

In the event, you are provided with a user name and password to access any programme or part of our website, you agree not to share, give or sell your password or username to any other person or entity and to take reasonable action to protect your password. Excessive viewings or logins by you may be construed by us as fraudulent use of services, which will immediately cancel your access to paid content without refund. You agree to (a) immediately notify us (by e-mail to [email protected] of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you log out from your account at the end of each session. We will not be liable for any loss or damage arising from your failure to comply with this paragraph. We reserve the right to cancel your access to any paid content if we believe your username and/or password has been compromised or is being used fraudulently, at our discretion.

Disclaimer and Non–waiver Of Rights

The Company makes no guarantees, representations or warranties of any kind as regards the Site and associated technology. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

The Company, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any loss or damage as set out in the healthcare disclaimer or resulting from

(i) your access to or use of the Site;

(ii) your inability to access or use the Site;

(iii) any conduct or content of any third-party on or related to the Site;

(iv) any content obtained from or through the Site; and

(v) the unauthorised access to, use of or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other claim in law, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

A person who is not a party to these Terms shall have no rights of enforcement. You may not assign, sub-license or otherwise transfer any of your rights under these Terms.We shall not be responsible for any purported breach of these Terms caused by circumstances beyond our control.

We do not waive any of our rights and shall be entitled to all rights and remedies at any date.

Indemnification

You agree to indemnify, defend and hold harmless the Company, its principals, officers, directors, representatives, employees, contractors, licensors, licensees, suppliers and agents, from and against any claims, losses, damages, obligations, costs, actions or demands.

Applicable Law And Entire Agreement

These Terms shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.

If any provision of these Terms is held to be invalid or unenforceable, any remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding the Service and supersede and replace any prior agreements, oral or otherwise, regarding the Service.